Friendly Answers to All Your Account Questions


Our Insurance and Billing Department is available to assist you with any questions that you have regarding insurance and billing questions Monday through Friday from 8:30 a.m. -4:00 p.m. by dialing (828) 258-0969 and selecting option 5.
Asheville Children’s Medical Center accepts most major insurance including Blue Cross and Blue Shield, Aetna, Cigna, United Healthcare and North Carolina Medicaid.

Asheville Children’s Medical Center provides equal access to our services regardless of payment method;  if you are uninsured contact us and we can provide you with insurance information.

We suggest that parents or legal guardians always check with their insurance company prior to scheduling an appointment at Asheville Children’s Medical Center to ensure that we are an in network provider. As a courtesy service, Asheville Children’s Medical Center will file your claim with your insurance company.
Payment is expected for your portion of charges at the time of services. Copays are due at time of service. Any previous outstanding balances will also be collected at each visit. We accept cash, check, money orders, and most major debit and credit cards. Payment may also be made by telephone with no additional charge.

Please view or print our Financial Policy (PDF).